Amazon is turning its sprawling cloud, retail, and logistics empire into a test bed for a new generation of AI agents that do ...

Today, Amazon Connect announced that Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries directly to agents within seconds after a customer contact call complete ...

Amazon Web Services Inc. today debuted the Amazon WorkSpaces Thin Client, a compact computer that workers can use to access cloud-based virtual desktops. A virtual desktop is a workstation hosted in a ...

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Amazon has announced the Amazon WorkSpace Thin Client, a new compact computer that is designed to access cloud-based virtual desktops, and it will retail for $195 in the USA, the device is based on ...

Amazon Web Services Inc. said today it’s adding more machine learning capabilities to its cloud contact center platform Amazon Connect, making it easier for companies to forecast demand and analyze ...

Forbes contributors publish independent expert analyses and insights. Davey Winder is a veteran cybersecurity writer, hacker and analyst. Amazon Web Services has issued a security bulletin, ...

Since Amazon Web Services launched its contact center solution, Amazon Connect, in March 2017, the company’s annual conference, AWS re:Invent, has been an opportunity to include new Amazon Connect ...