HUNDREDS of Hampshire staff at Lloyds TSB call centres will no longer read from scripts when talking to customers, the bank has announced. It decided to bin the scripts after research showed nine out ...

Thane police investigating source who sold the script to Sagar Thakker for nearly Rs 25 lakh. Thane police investigating source who sold the script to Sagar Thakker for nearly Rs 25 lakh. Sagar ...

HEWLETT-Packard has been fined $3 million for giving call-centre staff scripts that dudded customers of their consumer rights. In the second-largest penalty of its type, the Federal Court found HP ...

OTTAWA—Callers on behalf of the federal Conservative Party were instructed in the days before last year’s election to read scripts telling voters that Elections Canada had changed their voting ...

TalkTalk has warned its customers to be on the alert for scammers TalkTalk customers are being targeted by an industrial-scale fraud network in India, according to whistleblowers who say they were ...

Riyadh-based contact centre outsourcing provider implements the Altitude uCI solution with ESH to handle its fast-paced growth Riyadh, Kingdom of Saudi Arabia, February 20th, 2007 - Altitude Software, ...

TalkTalk customers are being targeted by an industrial-scale fraud network in India, according to whistleblowers who say they were among hundreds of staff hired to scam customers of the British ...