More businesses are realising how a configuration management database can help them make better use of their IT, writes Alan Greenberg Bridging the gap between IT and business is moving closer to ...

Many organizations outsource IT operations because they just want the benefits without the hassle. Others have the internal capability, but find it more cost effective to outsource certain functions.

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, announced it is augmenting ServiceDesk Plus, its ITIL-ready help desk software, with new integrated asset ...

The concept of a configuration management system (CMS) is an idea whose time has come - particularly since the release of IT Infrastructure Library (ITIL) Version 3, known as V3. ITIL V3 devotes ...

Axelos defines IT Service Management (ITSM) as the implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.

To drive efficiency and innovation in IT, Atlanta-based Southern Company’s IT group has embarked on an enterprise change management initiative. The purpose is to improve the market competitiveness of ...