In a world where self-service technology plays a vital role in everyday life, it is crucial to understand the changing needs in customers' demands. Many retailers have implemented Artificial ...

Voxeo is filling out their strategy to provide Unified Self-Service. Yesterday's acquisition of IMified greatly enhances Voxeo's UC portfolio, and is a key component in its Unified Self-Service ...

Genesys customers will have access to SpeechStorm applications in short order. This week contact center company Genesys announced it has acquired a provider of self-service applications for mobile, ...

The HR Service Center is available to assist employees and trainees with access to payroll and other personal information contained in the Oracle Self Service Applications. Self Service stations are ...

Companies’ integrated voice recognition (IVR) applications are being stretched thinner and thinner. Even with the best interface designs in place, customers are still abandoning calls before ...

One of the most common practices across contact centers, large and small, is measuring agent performance and service quality through Key Performance Indicators (KPIs). This industry-proven approach, ...

After meeting with a large telecommunications company recently, I was greatly surprised to learn the organization was in the process of removing many of its self-service applications. The reason: it ...

A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response ...

It occurs to me, at the risk of seeming immodest, that I may be the ideal customer for developers of self-service applications to keep in mind. And, as Robert L. Scheier’s story (“Know Thy Customers,” ...

I helping design self-service applications for user registration and forgotten password support.<BR><BR>Functional requirements state that when a user clicks the ...