Nov 14, 2025 · Forum for Request Tracker (RT) and Request Tracker for Incident Response (RTIR) users.

Jan 18, 2002 · Hi there! I was using RT1 to track tickets at my last organization, it worked great and I suggested it to be the tracking software for the organization I now work for. Due to my love for the …

Oct 24, 2003 · Hi. I’m evaluating bug-tracking systems, and wondering whether people use RT for that, as opposed to the trouble ticketing that appears to be its primary focus. To be honest, I’m not entirely …

Oct 10, 2001 · -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi, I’ve been looking at RT2 (with a view to possibly replacing our current request-tracking system), and testing to see what it can do. …

Jun 11, 2019 · Request Tracker is open source ticket tracking software typically discussed as enterprise software used by various types of businesses and organizations. There are plenty of diverse …

Dec 2, 2024 · As a medium sized manufacturer of custom “things” (medium = maybe 200 per month) who uses rt to track quotes and some other tickety things, we’re considering using rt to track …

Nov 4, 2010 · What are the minimum specifications / guidelines for hardware on which to run RT? I was unable to find anything specific in the wiki.

Nov 3, 2002 · We are looking at RT for use in both tracking client and internal technical issues as well as tracking changes that we make to systems. The first use is obviously what RT was designed to do. …

Feb 5, 2004 · In addition to tracking requests from our customers, we use RT to track external vendor requests by doing the following: Create a new ticket in RT setting the requestor to the vendor’s e …

Apr 13, 2006 · We’re considering using RT for our developers for day to day task management. Our defect database would stay in bugzilla, so I’m looking for a way to integrate the two. I know that I can …